We are pleased to provide delivery for your orders. All orders are shipped from Québec City, Québec, Canada. Below is our shipping and delivery policy for the various products offered by O’terra.
Do you ship internationally?
Currently, we only ship to addresses within Canada and the United States.
Europe
While our deliveries are primarily limited to Canada and the United States, it is possible to order our products for delivery in Europe. To place an international order, please contact us directly via email at info@oterracare.com. Our team will be happy to provide information on available shipping options and assist you with the ordering process.
Do you offer free shipping?
Canada:
- Yes, free shipping is available across Canada for orders over $100 CAD, except for Nunavut, the Northwest Territories, and Yukon.
United States:
- Yes, free shipping is available across the United States for orders over $100 USD, except for Alaska and Hawaii.
What are the shipping fees?
At checkout, you can choose standard shipping. Standard shipping fees are calculated at the time of order confirmation based on the size of the package and the destination. A flat rate is available for remote areas. Special delivery offers are sometimes available during specific periods.
How long does it take to process an order?
1 to 3 business days. Please note that during periods when O’terra offers sales, promotions, or during the holiday season, processing times may be longer than usual due to high demand.
What are the delivery times?
Delivery times are approximately 1 to 3 business days within Canada and 3 to 10 business days in the United States. If you believe your order has been lost or if you haven’t received updates, feel free to contact our team at info@oterracare.com or 418 655-0999 for assistance.
How can I track my package?
Tracking information can be found in your order details. You should also receive an email with a tracking number and a link to the carrier’s website to monitor your shipment.
Can I pick up my order at a physical location?
Yes, at O’terra located at:
- 20, Erable Street
Wendake (QC) G0A 4V0
Once your order is ready, you will receive all the necessary pickup details via email.
Any questions? Contact us!
Feel free to reach out if you have any questions or need recommendations. We are happy to assist with any inquiries regarding our shipping methods.
Contact us, and we will be delighted to help.
Last Update: 2024-02-18